FAQ

How can I contact needtobuythisnow?

The fastest way to reach us is via Facebook Messenger:-

https://www.facebook.com/needtobuythisnow

Or drop us an email:-

support@needtobuythisnow.com 

Or fill up the contact form on our contact page.

How long will it take to receive my order?

Once you have placed your order, please allow 3-5 business days for your order to be processed. Depending on the product, your parcel as a rule of thumb may take up to 30 days to arrive for most international orders. Our warehouses are predominantly based in China* and USA**, and any national holidays in these parts of the world will impact and extend delivery schedules worldwide.

*CHINA: Chinese New Year (February 11-17), Qingming Festival (April 3-5), May Day (May 1-3), Dragon Boat Festival (June 12-14), Mid-Autumn Festival September 9-21) National Day (October 1-7).

**USA: New Year (1 January/Fixed), Easter (March 22-April 25/Floating Sunday), Mother's Day (May 8-14/Floating Sunday), Thanksgiving (22-28 November/Floating Thursday), Christmas (25 December/Fixed).

Any concerns/queries, please email us at support@needtobuythisnow.com

 

Payments & Refunds:

What payment methods do you accept?

We accept all major credit cards (VISA, Mastercard, AMEX) and PayPal payments.

Do I need to have a Paypal account to make payment?

No, it is not necessary to have a paypal account to make your payment.

Why do I get redirected to the Paypal website to make payment?

After you click complete order, you will be redirected to Paypal where you can do a Paypal Guest Checkout, when you click "Pay with Debit or Credit Card" below.
With this, you do not need to create a Paypal account, and the payment will be deducted from your credit card.
Paypal is just a host platform for our payment system. They do not withhold any of your information when you use the Guest Checkout.
If you have any other questions regarding the payment methods, or face any difficulty during payment, feel free to drop us a message on Facebook or email us and we will assist you as quickly as possible.

What qualifies for a refund?

We offer refunds for damaged or defective goods.

Should you require a refund based on the above, please drop us an email at support@needtobuythisnow.com with an attached image of the damaged/defective product within 24 hours of receiving your product together with your order number, and we will be in touch with you as soon as possible.

Why haven't I received my refund?

Your refund may take some time before it is fully processed.

If you have yet to receive your refund, take the following actions:

- Check your bank account again.

- Contact your credit card company.

- Contact your bank.

If you’ve done all of the above and still have not received your refund, please contact us at support@needtobuythisnow.com 

Any concerns/queries, please email us at support@needtobuythisnow.com

 

Orders & Shipping:

Do you offer free shipping?

Yes! Normally all orders above USD $80 will be entitled to Free Shipping. However, stay tuned for flash deals offering Free Shipping on all our products irrespective of purchase price.

Which countries do you ship to?

We strive to ship worldwide - however we apologise in advance if we are unable to ship to your part of the world, due to our operations being impacted by Covid related restrictions on international flights / reduced schedules.

Any concerns/queries, please email us at support@needtobuythisnow.com

 

Others:

Dimension, Sizing & Specifications

Each product has their own unique specifications that can be found in the product description. For guaranteed satisfaction with your purchase, please take note of our size guide - especially with clothes/shoes. 

Any concerns/queries, please email us at support@needtobuythisnow.com